FAQs

Account

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Category: Account

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us.

Category: Account

Delivery

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at Urban Culture.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us.

2. In the event of lost mail, we will try to locate the delivery team in South Africa and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

Category: Delivery

By default, the last used shipping address will be saved into to your Urban Culture account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Category: Delivery

If you have waited longer than 7 days for your product to arrive, please contact us so we can check on your order. Please also note that deliveries to rural areas might take a bit longer.

Category: Delivery

We try and get your products delivered as fast as possible. One average it takes around 4 – 5 days from time of purchase.

Category: Delivery

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